Delivery & Shipping

Delivery & Shipping;


1) Pick Up in Store (Prokicker)

Address: Room 1104 11/F Sino Center, Nathan Road 582-592, Mong Kok, Kowloon, Hong Kong

Tel: 2369 7822

Opening Hour: Monday, Wednesday to Saturday 2-9pm, Sunday and Public Holiday 2-7pm, Tuesday Dayoff

2) Local Shipping (2-3 working days)

We can provide Local Shipping for Hong Kong Customer by registered mail or SF express, it depend on the order quantity


OVERSEAS DELIVERIES (3-7 working days)
We use courier service providers such as Registered Airmail, EMS Express, and SF Express to dispatch your order. Depending on the weight and volume of your order and your delivery address, we will select an appropriate carrier to delivery to dispatch your order. The courier companies provide online tracking service from collection to delivery. If you have any questions, please send it to info@prokicker.com.hk .

Shipping costs and delivery time vary depending on the quantity and weight of the items you purchase as well as the volume of the package, number of shipments and the shipping option of your order. Order will be dispatched after confirmation of payment.

Some remote addresses may incur longer transit times. Transit time from collection to delivery varies according to the shipping address. 


*We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Years Day.

Different Stock Availability - If you have selected items with different availability times then we will dispatch your order when all items are ready.

Dispatching of Orders - Although we try to get all our orders dispatched on the day of order, this may not always be possible, for the following reasons:

Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will be dispatched in the period specified on the website

Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.

Shirt Printing - Shirts requiring personalisation for example with additional name, numbering and badges added may take an extra few days before they are ready to be dispatched.

Items on Available Within - Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days":

Non-Shipable Addresses - For contractual reasons we are unable to deliver to certain locations in Asia Pacific. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.

International Shipping - Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

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